convert4u ("Company," "we," "us," or "our") values your privacy. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information.

1. Information We Collect and How We Collect It

A. Information Collected

To provide our services, we collect the following personal information:

• Information from Google Firebase Authentication:
  • Required Information: Email address, name (or nickname), profile picture, Google Account Unique Identifier (UID).
• Information Collected During Service Use:
  • Files for Conversion: Files you upload for conversion (temporarily processed solely for service provision).
  • Automatically Collected Information: IP address, cookies, service usage records, device information.

B. How We Collect Information

• Through social sign-in via Google Firebase Authentication when you register.
• When you upload files during your use of the service.
• During customer service inquiries.

2. Purpose of Collection and Use of Personal Information

We use the collected information for the following purposes:

• Service Provision: To provide file conversion services, deliver content, offer personalized services, and for identity verification.
• Member Management: To identify users, prevent fraudulent or unauthorized use, and retain records for dispute resolution.
• New Service Development and Marketing: To develop new services, provide customized services, and deliver information on promotional events.

3. Sharing and Disclosure of Personal Information

We use your personal information within the scope notified in Section 2 and do not disclose it to third parties without your prior consent, except when required by law.

4. Entrustment of Personal Information Processing

For stable service delivery, we entrust the processing of personal information to the following third-party companies:

• Service Provider: Google LLC (Firebase)
• Entrusted Task: User authentication, account management, and service infrastructure operation.

5. Retention and Use Period of Personal Information

We destroy your personal information without delay once the purpose of its collection has been achieved.

• Member Information: Retained until you withdraw your membership. However, if an investigation is underway due to a violation of laws, it will be stored until the investigation is concluded.
• Files for Conversion: Files are permanently deleted from our servers within 24 hours after the conversion is complete.
• Retention required by law:
  • Records on contracts or withdrawal of offers: 5 years
  • Records on payment and supply of goods: 5 years
  • Records on consumer complaints or dispute resolution: 3 years

6. Procedure and Method of Destroying Personal Information

• Destruction Procedure: Your information is transferred to a separate database after its purpose is achieved and is destroyed after being stored for a period based on internal policies and relevant laws.
• Destruction Method: Personal information stored in electronic file format is deleted using a technical method that makes the records irrecoverable.

7. Rights of Users and Their Legal Representatives

You may access or modify your personal information at any time through your Google account settings and may request to terminate your account via the "Withdraw Membership" feature within our service. You can also contact our Data Protection Officer for immediate action.

8. Installation, Operation, and Refusal of Automatic Data Collection Devices

We use "cookies" to provide personalized services. You can refuse to store cookies by changing your web browser's settings.

9. International Transfer of Personal Information

To provide our services, we transfer personal information internationally as follows:

• Recipients: Google LLC (Firebase)
• Countries of Transfer: United States and other countries where Google data centers are located.
• Personal Information Transferred: All personal information collected in Section 1 (including files for conversion).
• Purpose of Transfer: Cloud server operation, data storage, and user authentication system operation.
• Retention Period: Until membership is withdrawn or the entrustment contract ends.

10. Data Protection Officer (DPO)

• Data Protection Officer: Julia kim
• Department: [SVC]
• Position: [CSO]
• Contact: [support@convert4.net]

11. Duty of Notification

Any additions, deletions, or modifications to this Privacy Policy will be announced through the "Notices" section of our website at least 7 days prior to the revision.